Terms and Conditions
1. Contact Information
Email: info@krishnaagencies.org
Phone: +91 9400 155 122
Land line: 0495 2760 591, 0495 2760 847
Mailing Address: Ground Floor, AVM Building, Keerthi Nagar, Westhill P.O, Calicut 673005.
2. Effective Date of Policy
3. Limitation of Liability and Disclaimer of Warranties
To the maximum extent permitted by law, we are not liable for any damages, losses, or liabilities arising from your use of this site or any third-party links accessed through our site. This includes direct, indirect, incidental, consequential, or punitive damages. Products should not be used for any Medical, Household or any other uses. All products mentioned are for Lab use Only.
4. Rules of Conduct
You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the Site. Prohibited conduct includes, but is not limited to:
Posting or transmitting any unlawful, harmful, or offensive material
Attempting to gain unauthorized access to other user accounts or systems
Uploading viruses or malicious code
Interfering with the operation or security of the Site
We reserve the right to remove content and/or terminate your access if we determine you’ve violated any part of these rules.
5. User Restrictions
By using this Site, you represent and warrant that:
You are at least 18 years old, or the legal age of majority in your jurisdiction
You will not use the Site for any unlawful or fraudulent purpose
You will not copy, reproduce, or distribute any content without prior written consent
Any unauthorized use of our Site may result in legal action.
6. Changes to Terms
7. Cancellation and Refund Policy
We strive to ensure customer satisfaction, and we understand that sometimes plans change. Please review our cancellation and refund terms below:
Order Cancellations
Before Shipment: Orders may be cancelled within [12/24] hours of purchase, provided they have not yet been processed or shipped. To request a cancellation, please contact us immediately at [].
After Shipment: Once an order has been shipped, it cannot be cancelled. You may still be eligible for a return or refund as outlined below.
Refund Eligibility
Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within [7] days of delivery. We may request photos or other proof to assess the issue.
Incorrect Orders: If the item you received does not match your order, contact us immediately. We will arrange for a replacement or a full refund.
Change of Mind: Refunds for reasons such as “change of mind” are handled on a case-by-case basis and may be subject to a restocking fee.
Refund Process
Refunds, once approved, will be processed to the original payment method within [7–10 business days].
Shipping fees are non-refundable unless the return is due to an error on our part.
- Any charges by online payment aggregators will be deducted at the time of refund.
8. Shipping and Delivery Policy
We aim to deliver all orders promptly and securely. Here's what you can expect when shopping with us:
Shipping Locations
We currently ship to India Only. If you are unsure whether we deliver to your location, please contact us.
Processing Time
Orders are processed within [1–13 business days] after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Delivery Timeframes
Domestic Orders: Typically delivered within [3–7 business days]. Actuals depends on courier people & delivery address.
Please note that delivery estimates may vary based on carrier delays, customs processing, or unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout and depend on the weight, size, and destination of your order.
Free shipping may be available on orders above a certain amount, as advertised on our Site.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details so you can monitor the delivery status.
Failed Deliveries
If a package is returned due to an incorrect address provided by the customer or failure to accept the delivery, the customer will be responsible for any re-shipping costs.
9. Privacy Policy
We may collect the following information when you use our site:
Personal Information: such as your name, email address, phone number, and payment details when you fill out a form, place an order, or subscribe to our newsletter.
Usage Data: including IP address, browser type, pages visited, and time spent on the site through cookies and analytics tools.
We use the information we collect to:
Process transactions and deliver products or services
Improve website performance and user experience
Respond to customer service requests
Send occasional promotional emails (you can opt out anytime)